Shipping Information
Shipping Information
At Buvilo, we aim to provide clear information about order
processing, shipping charges, estimated delivery times, and shipment
tracking.
Please review the following information before placing an order.
Order Processing
Orders are normally processed within 3--5 business days after payment
has been successfully confirmed.
Processing time includes the time needed to verify, prepare, package,
and transfer your order to the shipping carrier.
Business days are Monday through Friday, excluding weekends and public
holidays.
After your order ships, we will send a shipping-confirmation email
containing a tracking number or tracking link.
Shipping Origin
Orders placed with Buvilo are processed and dispatched from our
fulfillment location.
Fulfillment location:
Company Name: MICROS INNOVATION TECHNOLOGY LTD
Company Address: Stockport Road, Manchester, England.(THIS IS NOT A
RETURNING ADDRESS)
International shipments may be handled by multiple logistics providers
while in transit. Depending on the destination and shipping route, a
package may be transferred to a local carrier for final delivery.
The carrier used for an order may vary according to the destination,
product, and available shipping service.
Estimated Delivery Time
Estimated total delivery time consists of processing time plus shipping
transit time.
-
Processing time: 3--5 business days
-
Estimated shipping transit time: 7--12 business days
-
Estimated total delivery time: Approximately 10--17 business days
Shipping transit time begins after the order has been transferred to the
carrier.
All delivery timeframes are estimates and are not guaranteed delivery
dates.
Actual delivery times may be affected by:
-
Customs processing
-
Carrier delays
-
Severe weather
-
Peak holiday periods
-
Transportation disruptions
-
Remote delivery locations
-
Incorrect or incomplete shipping information
-
Other circumstances outside our reasonable control
If we become aware of a significant delay affecting your order, we will
make reasonable efforts to notify you through the email address provided
with the order.
Shipping Costs
Our current standard shipping rates are:
-
Standard shipping: US$5.98 per order
-
Free standard shipping: Available when the merchandise subtotal is
US$69.98 or more
The applicable shipping charge will be displayed at checkout before you
complete payment.
If a different delivery method or charge applies to a particular
destination or order, the amount displayed at checkout will apply.
Taxes, customs duties, import charges, and other government-imposed fees
are separate from the standard shipping charge unless expressly included
or disclosed at checkout.
Shipping Destinations
We currently deliver to destinations available for selection during
checkout.
If your country, region, or shipping address cannot be selected or
accepted at checkout, we may not currently be able to deliver to that
location.
To confirm shipping availability before placing an order, contact:
Order Confirmation
After successfully placing an order, you will receive a confirmation
email containing your order details.
Please carefully review:
-
Customer name
-
Shipping address
-
Products ordered
-
Product quantities
-
Order total
If you notice an error, contact us as soon as possible at
contact@mail.buvilo.com.
Once an order enters fulfillment or has been shipped, we may no longer
be able to change its shipping address or other order details.
How to Track Your Order
After your order ships, we will email you a tracking number or tracking
link.
You can normally track the shipment through:
-
The tracking link in your shipping-confirmation email
-
The shipping carrier's official website
-
A third-party tracking service such as
17TRACK
Tracking information may require 1--2 business days to appear or update
after the carrier receives the package.
Third-party tracking platforms such as 17TRACK operate independently
from Buvilo. Where available, the official information provided by
the shipping carrier should be treated as the primary tracking source.
Tracking Information Has Not Updated
Tracking records may occasionally take time to update while a package
is:
-
Moving between logistics facilities
-
Undergoing customs processing
-
Being transferred between international and local carriers
If tracking has not updated for several business days, you do not need
to wait until the estimated delivery period has ended before contacting
us.
Email:
Please include:
-
Your order number
-
Your tracking number
-
The email address used to place the order
Our customer service team will review the available shipment information
and assist you.
My Package Has Not Arrived
If your order has not arrived within the estimated delivery period of
approximately 10--17 business days, please:
-
Review the latest tracking information.
-
Confirm that the shipping address on your order is correct.
-
Check with household members, neighbors, reception desks, mailrooms,
or building management, where applicable. -
Contact the local delivery carrier if tracking shows that delivery
was attempted or completed.
If you still cannot locate the package, contact:
Please provide:
-
Your full name
-
Your order number
-
Your shipping address
-
Your tracking number
We will review the shipment information and, where appropriate, contact
the carrier or logistics provider to investigate.
If the package is confirmed to have been lost in transit, we will
provide an appropriate resolution under our store policies. Depending on
the circumstances, this may include a replacement or a refund to the
original payment method.
Package Marked as Delivered but Not Received
If tracking indicates that your package was delivered but you cannot
locate it, please:
-
Verify the shipping address on your order.
-
Check the delivery location shown in the tracking record.
-
Ask household members or neighbors whether they accepted the
package. -
Check with reception, building management, or your mailroom, where
applicable. -
Contact the local carrier for further delivery information.
If the package still cannot be found, contact contact@mail.buvilo.com
and include your order number and tracking number.
We will help you review the available delivery information.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping
address when placing an order.
If you discover an error in your address, contact us immediately at:
We will make reasonable efforts to assist you before the order ships.
However, after an order enters fulfillment or is transferred to the
carrier, we cannot guarantee that the shipping address can be changed.
If a package is returned because the address was incorrect, incomplete,
or undeliverable, please contact our customer service team for
assistance.
Customs and Import Processing
International shipments may be processed by customs authorities in the
destination country or region.
Customs processing is controlled by the relevant authorities and may
occasionally affect delivery time.
Where customs duties, import taxes, or comparable government charges
apply and are not included at checkout, responsibility for these charges
will depend on applicable law and the shipping terms governing the
destination.
Please review all amounts displayed at checkout before completing your
purchase.
Shipping Delays
Although we aim to deliver orders within the estimated timeframe, delays
may sometimes occur because of circumstances outside our reasonable
control.
Possible causes include:
-
Customs inspections
-
Carrier disruptions
-
Severe weather
-
Peak shipping periods
-
Public holidays
-
Transportation disruptions
-
Remote destinations
-
Incorrect or incomplete addresses
-
Other unexpected logistics events
Estimated delivery periods should therefore be treated as estimates
rather than guaranteed arrival dates.
If you believe your shipment is experiencing an unusual delay, please
contact us so we can help review its status.
Damaged Packages
If your order arrives damaged, contact us as soon as possible after
delivery:
Please provide:
-
Your order number
-
A description of the problem
-
Clear photographs of the damaged product
-
Clear photographs of the shipping package, where relevant
We will review the submitted information and assist you in accordance
with our Return and Refund Policy.
Lost Packages
If the tracking record or a carrier investigation confirms that a
shipment was lost in transit, please contact us.
After reviewing the shipment information, we will provide an appropriate
resolution under our applicable store policies. Depending on the
circumstances, this may include a replacement or a refund to the
original payment method.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible
after placing it.
We will make reasonable efforts to assist, but we cannot guarantee that
an order can be modified or canceled after processing or fulfillment has
begun.
Orders that have already shipped generally cannot be canceled and may
need to be handled under our Return and Refund Policy.
Returns
Our shipping and fulfillment address must not automatically be treated
as a return address.
If you need to return a product, contact our customer service team
before sending the package.
Return instructions and the applicable return location will be provided
according to our Return and Refund Policy.
Do not send a return to any address unless our customer service team has
specifically confirmed that location for your return.
Please review our Return and Refund Policy for complete information
about return eligibility, refunds, and applicable return procedures.
Contact Us
If you have questions about shipping, tracking, delivery, or an existing
order, please contact us:
Trading Name: Buvilo
Company Name: MICROS INNOVATION TECHNOLOGY LTD
Email: contact@mail.buvilo.com
Fulfillment Location:
Company Name: MICROS INNOVATION TECHNOLOGY LTD
Company Address: Stockport Road, Manchester, England.(THIS IS NOT A
RETURNING ADDRESS)
Customer Service Hours: Monday--Friday, 9:00 AM--5:00 PM
We normally respond to customer inquiries within one business day.