Customer Service & Order Support

At Buvilo, we aim to provide clear product information, transparent store policies, reliable order tracking, and responsive customer service throughout your shopping experience.

📦 Tracked Shipping

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take 1–2 business days to become available after the carrier has accepted the package.

For complete information about processing times, delivery estimates, shipping costs, and tracking, please review our Shipping Information page.

💰 Support for Order Issues

Please contact our customer service team if your order:

• Arrives damaged
• Is defective
• Is incorrect
• Is missing an item
• Is confirmed lost in transit

Email: contact@mail.buvilo.com

Please include your order number and, where applicable, clear photographs showing the issue.

After reviewing the information, we will provide an appropriate resolution in accordance with our Return and Refund Policy. Depending on the circumstances and eligibility, the resolution may include a replacement or a refund to the original payment method.

📞 Customer Support

Our customer service team can assist with questions regarding:

• Products
• Orders
• Payments
• Shipping
• Tracking
• Returns
• Refunds

Email: contact@mail.buvilo.com

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM

We normally respond to customer inquiries within one business day.

🔒 Payment Processing

Payments are processed through third-party payment service providers available through our checkout.

Buvilo does not directly store complete credit or debit card numbers.

The payment methods available for your order will be displayed at checkout before you complete your purchase.

🅿️ PayPal

PayPal may be available as a payment option where supported and displayed at checkout.

Transactions completed through PayPal are also subject to PayPal’s applicable terms, policies, and eligibility requirements.

Any PayPal buyer protection is provided by PayPal and is subject to PayPal’s own terms and eligibility requirements.

✈️ Shipping to Eligible Destinations

Buvilo ships to countries and regions available for selection at checkout.

Shipping availability, applicable shipping charges, and other order information will be displayed at checkout before payment.

Our current standard shipping terms are:

• Processing time: 3–5 business days
• Estimated shipping transit time: 7–12 business days
• Estimated total delivery time: Approximately 10–17 business days
• Standard shipping: US$5.98
• Free standard shipping: Available for merchandise subtotals of US$69.98 or more

Delivery times are estimates and may vary depending on the destination, carrier operations, customs processing, weather, and other circumstances beyond our reasonable control.

Please review our Shipping Information page for complete shipping details.

↩️ Returns and Refunds

Eligible returns and refunds are handled in accordance with our Return and Refund Policy.

If you would like to request a return, please contact us before sending an item back. Our customer service team will review your request and provide the applicable return instructions.

Please do not send a return to any address unless the return location has been confirmed by our customer service team.

🏢 About Buvilo

Trading Name: Buvilo

Company Name:MICROS INNOVATION TECHNOLOGY LTD

Company Address:Stockport Road, Manchester, England.(THIS IS NOT A RETURNING ADDRESS)

Email: contact@mail.buvilo.com

Our Commitment

We aim to provide accurate product information, clear shipping and return policies, dependable order support, and a straightforward online shopping experience.

If you have any questions before or after placing an order, please contact us at:

contact@mail.buvilo.com